# How do I contact support? You can contact us by opening a ticket on our Discord server. {% embed url="" %} ## What information should I share? To help *us* help *you* as efficiently as possible, you must send us all relevant information: * Describe the steps you take, what happens when you take those steps, and what you expected to happen instead. * If you encounter an error message, please provide the full error message. * Can you send us a screenshot to show us what you see? Or can you send us a short video to show us the steps you take? These are very helpful! ## When will I get a response? We try to reply to every message within 1 business day. During busy times this may not be possible, but we will always get back to you as soon as possible! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.badbears.io/faq/how-do-i-contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.