How do I contact support?

Our friendly support team is here to help. Learn what information to share and when can you an expect a response.

You can contact us by opening a ticket on our Discord server.

Join the Bad Bears Discord Server!Discord

What information should I share?

To help us help you as efficiently as possible, you must send us all relevant information:

• Describe the steps you take, what happens when you take those steps, and what you expected to happen instead.

• If you encounter an error message, please provide the full error message.

• Can you send us a screenshot to show us what you see? Or can you send us a short video to show us the steps you take? These are very helpful!

When will I get a response?

We try to reply to every message within 1 business day. During busy times this may not be possible, but we will always get back to you as soon as possible!